PHOENIX
From Bluecabinet
| PHOENIX |
|---|
| Official Website: http://www.phoenixcti.com/ |
| Official about page: http://www.phoenixcti.com/about.html |
| Country: United States |
| Location: Colorado Springs, CO |
| Founded: May 2000 |
| Business: Speech Recognition |
| Contact |
| Phone: 719-531-5467 |
| Fax: 719-266-4349 |
Background
Since it was founded in May 2000, PhoenixCTI has centered its focus on engineering, delivering on its mission 'To develop long-term automation solutions that provide maximum ROI and operational efficiencies for customers.' PhoenixCTI entered into its partnership with Edify Corporation in June of 2000, adding agreements with NMS, Workscape, Nuance, and others shortly thereafter.
Products
Speech Recognition
- Automated Customer Surveying With REAL-TIME Feedback: PhoenixSURVEY offers real-time feedback and transforms customer experiences instantly. Using a touch-tone phone, callers document their experience as soon as their call has concluded. They also record an open-ended message that can be played back by any employee with a web browser. These recordings, all survey statistics, and graphical data analysis are available real-time through a browser-based interface. Low scores are automatically redirected to a save agent.
- Automated Name & Address Capture/Change Solution: PhoenixCTI uses an exhaustive third-party database to lookup valid caller information by home phone number. This can be linked to your IVR so that inbound callers confirm their current address before speaking to a representative. If a correction is required, PhoenixCTI uses speech recognition technology to document their new address and add it to your customer database. Plus, the same data lookup can be added to your existing CRM desktop to assist with live calls.
- Quality Monitoring & Recording: PhoenixCTI captures multimedia interactions that provide executives and decision makers with valuable insights that drive performance. Quality monitoring provides a single point of access to customer interactions for agents, supervisors, coaches, managers and everyone in the enterprise that deals with customer interactions. PhoenixCTI can provide a full- or part- time system with integrated reporting and optional screen capture, coaching, and record-on-demand tools.
Reports
People Responsible
CEO - Jeff Emanuel
LinkedIn profile here
